How can I reset a user’s password or 2FA?
These days, we often find ourselves trying to remember many passwords, so there’s no shame in forgetting one every now and then. Luckily, you can easily reset your Signable password:
Resetting your password
Step 1
Make sure you’re logging in using the correct email address – often accounts are set up using an info@example.co.uk email rather than a username@example.co.uk email – could you be using the wrong email address?
Step 2
If your login attempt fails, select ‘Forgot password?’
Step 3
Enter the email address used for your Signable account
Step 4
You will receive an automated email
Step 5
Click the link to generate a new password – this will be sent in a new email
Step 6
Log in using the new password included in the email (note: this is case sensitive!)
After resetting a password, it’s always a good idea to immediately amend this to something you’ll remember, you can do this by heading to ‘My Profile’, and entering a new password there.
Resetting your 2FA
Assuming you already have 2FA enabled, the following options allow you to manage your 2FA settings.
In order to utilise any of these options, you’ll need to have your password to hand.
Disable
The disable option allows you to disable 2FA for your individual login.
(Note: You will not be able to disable 2FA on your individual user if 2FA is enabled for the account at large).
Reset
The reset option will reset the 2FA integration and you’ll be taken back to the page where you are asked to link your authenticator app to Signable.
This is particularly useful if you’ve lost access to the phone with the linked authenticator app and the recovery code.
Generate code
The Generate code option will allow you to receive a new recovery code, to be used when you’ve lost the recovery code specifically but don’t want to reset the 2FA integration itself.
If you’re locked out of Signable and can’t access your 2FA settings, ask your account’s Super Admin! They’ll be able to reset and generate new codes for you. If you are the Super Admin? We can help, just reach out and don’t hesitate to give us a call on 0800 612 6263 or email us at help@signable.co.uk and we’ll do what we do best – support you!